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      General Conditions of Sale (CGV) /
     General Conditions of Use (CGU)

1. About us

The Skidori Cosmetics Company, whose registered office is at 1 Boulevard Yves Farges-69190 Saint Fons, registered with the Trade and Companies Register (RCS) of Lyon, under the number SIRET 9080793200010 represented by Mrs GUERRA Naïma (hereinafter the “Company”). The Company markets, to its Customers via its Website, the following products:

“Cosmetic products”, “Makeup”

2. Preamble

The Company invites Users to carefully read these General Conditions of Sale and Use (hereinafter the “CGV/CGU”). Placing an Order implies acceptance of the CGV/CGU. The characteristics of the Products are indicated on the Website. It is up to the Customer to take this into account before purchasing. The photographs or graphics presented on the Website are not contractual.

The Customer acknowledges having read and accepted them by ticking the box provided for this purpose before placing his Order online.

The CGV/CGU govern the conditions under which the Company sells its products to its Consumer Customers via its Website.

They apply to all sales concluded by the Company and apply to any contradictory document, in particular the Customers general conditions of purchase.

In the event of subsequent modification of the CGV/CGU, the Customer is subject to the version in force at the time of his Order.

3. Definitions

"Customer": refers to the Consumer who has placed an Order for a Product sold on the Website,

"Ordered": refers to any order placed by the User registered on this Site,

“General Conditions of Sale and Use ”Where“CGV/CGU”:  designate these general conditions of use and online sale,

"Consumer": refers to the buyer who is a natural person who does not act for professional purposes

“Products” designates the material things that can be appropriated and which are offered for sale on this Site,

"Site": means this Site,

"Company": means the Company, more fully designated in article 1 of these CGV/CGU and

"User": means any person who uses the Site

4. Registration

Registration on the Site is open to all legal or natural persons of legal age and enjoying their full personality and legal capacity.

The use of the Site is subject to the registration of a User. Registration is free.

To proceed with the registration, the User must fill in all the mandatory fields; otherwise the registration cannot be completed.

Users guarantee and declare on their honor that all the information communicated on the Site, in particular during their registration, is accurate and compliant. They agree to update their personal information from the page dedicated to it and available in their account.

All registered Users have an identifier and a password. These are strictly personal and confidential and must in no case be communicated to third parties under penalty of deletion of the registered Users account.
offender. Each Registered User is personally responsible for maintaining the confidentiality of his username and password. The Company will in no way be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact the Company as soon as possible, so that the latter can take the necessary measures and regularize the situation.

Each User, whether a legal or natural person, can only hold one account on the Site.

In the event of non-compliance with the CGV/CGU, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all the accounts created by the Offending user.

The deletion of the account entails the permanent loss of all the advantages and services acquired on the Site. However, any Order made and invoiced by the Site before the deletion of the account will be executed under normal conditions.

In the event of the deletion of an account by the Company for breach of the duties and obligations set out in the CGV/GCUs, the offending User is strictly prohibited from re-registering on the Site directly, through another email address. or by an intermediary without the express authorization of the Company.

5. Orders

Any Order can only be made when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of the Order, as well as relevant information relating to the delivery. The placing of an Order constitutes a distance selling contract between the Company and the Customer.

The sale will only be considered valid after full payment of the price. It is the Customers responsibility to verify the accuracy of the order before paying.The Customer will be able to follow the progress of his order on the site or via the delivery number communicated.

6. Products and prices

The Products subject to the CGV/CGU are those which appear on the Site and which are sold and shipped directly by the Company. 

The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale takes place within the limits of the Companys available stocks. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product whose stock is non-existent. 

When a Registered User wishes to acquire a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, excluding VAT, excluding shipping costs and takes into account the reductions applicable and in force on the day of the command. The price indicated does not include delivery costs which will be invoiced in addition and detailed if necessary in the summary before placing the Order. 


The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. Under no circumstances may a User demand the application of discounts no longer in effect on the day of the order. 

An invoice is established by the Company and sent to the Customer upon confirmation of payment for the Products ordered.

7. Terms of payment

Unless otherwise specified, all sales are paid in cash at the time the Order is placed, by secure means, according to the following terms:

Payment can be made by: Bank card Visa, Carte Bleue, Mastercard, American Express

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the Site.


In the event of total default of payment for the Products, the Consumer Customer will not receive his order and it will be canceled for default of payment.

8. Delivery

The Products are delivered in the following geographical areas:
Metropolitan France, Germany, Belgium, Bulgaria, Southern Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania , United Kingdom, Northern Ireland, Slovakia, Slovenia, Sweden, Switzerland, Czechia


The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. These may vary depending on the geographical area of the Customer, the delivery method chosen.

Upon receipt of payment, we put the order in preparation.

Deliveries are made within 2 to 6 working days depending on the country and service provider selected when ordering, to the address indicated by the Customer.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.


If the products ordered have not been delivered within 2 working days after the indicative delivery date, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the written request of the Customer within the conditions provided for in articles L.216-2, L.216-3

9. Complaint

In the event of non-receipt of the order within 10 working days, and/or in the event of an error in the order, the Customer is required to contact Customer Service upon receipt of his order, with supporting photos for processing of his complaint as soon as possible.

The Customer is informed of the possibility of appealing to a conventional mediator (article 22. Contact details of the mediator), in the event that the dispute has not been the subject of an amicable settlement between the Company and the Customer. .

Phone: 0620059501



10. Consumers right of withdrawal


The Consumer has, according to article L221-28 of the Consumer Code, a right of withdrawal of 14 days from the date of delivery.

To exercise this right, the Consumer must send a letter or complete the form within the time limit.

The Products must be returned in their original packaging and in perfect condition, they must not be opened, unsealed, consumed or soiled, in order to allow them to be put back on the market.

Return costs remain the responsibility of the Consumer.

He will be reimbursed for all of the costs paid for placing the Order, within 14 days of the Company becoming aware of its declaration of withdrawal.

The refund will be made by bank transfer.

11. Transfer of Risk and Ownership

The Company retains ownership of the Products sold until full payment of the price by the Customer. It can therefore repossess said Products in the event of non-payment.

For Consumer Customers, the transfer of risk takes place upon delivery or upon collection of the goods at a relay point, when the Customer has chosen a delivery at a relay point.


12. Legal guarantees

The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:

Article L.217-4 of the Consumer Code “The Seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly or installation instructions when this has been charged to it by the contract or has been carried out under its responsibility.

Article L.217-5 of the Consumer Code “The Good is in accordance with the contract:


1° If it is specific to the use usually expected of a similar item and, where applicable:

  • if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model,

  • if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling,

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted”

Article 1641 of the Civil Code“The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.”


Any resold Product altered, modified or transformed is not covered by the guarantee.

This is limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect. It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered.

The Customer must inform the Company of the existence of the defects within two years. The Company will rectify the Products deemed to be defective as far as possible. If the liability of the Company is retained, the guarantee is limited to the amount excluding VAT paid by the Consumer for the supply of the Products.


The replacement of the Products does not have the effect of extending the duration of the guarantee.

13. Changes

The Company reserves the right to modify the Site, the CGV/CGU as well as any delivery procedure or other component of the services provided by the Company through this Site.

When an Order is placed, the User is subject to the stipulations set out in the CGV/CGU in force when placing the Order.

14. Processing of personal data

Registration on the Site entails the processing of the Customers personal data. If the Customer refuses the processing of his data, he is asked to refrain from using the Site.


This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.

Furthermore, in accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right to query, access, rectify, modify and oppose all of its personal data by writing, by mail and with proof of identity, to the following address:  Skidori Cosmetics_GUERRA Naïma_1 Boulevard Yves Farge_69190 Saint Fons


This personal data is necessary for the processing of his Order and the establishment of his invoices if necessary, as well as for the improvement of the functionalities of the Site.


15. Sharing of collected data


The Site may use third party companies to perform certain operations. By browsing the Site, the Customer accepts that third-party companies may have access to his data to allow the proper functioning of the Site.

These third-party companies only have access to the data collected in the context of carrying out a specific task.


The Site remains responsible for processing this data.

Furthermore, the User may therefore be required to receive information or offers from the Company or its Partners.

The User may at any time oppose the receipt of these commercial offers, by writing to the Companys email address indicated above.

In addition, Customer information may be transmitted to third parties without their prior express consent in order to achieve the following purposes:

  • respect the law

  • protect anyone from serious bodily harm or even death

  • fight against fraud or attacks on the Company or its users

  • protect the Companys proprietary rights

16. Data Protection

The Company ensures an appropriate level of security proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016.

However, these measures do not in any way constitute a guarantee and do not commit the Company to an obligation of result concerning data security.




To allow its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may place a cookie on the Users computer. This cookie makes it possible to store information relating to navigation on the Site, as well as any data entered by Users (in particular searches, login, email, password).


The User expressly authorizes the Company to place a so-called “cookie” file on the Users hard drive.

The User has the possibility of blocking, modifying the retention period, or deleting this cookie via the interface of his browser. If the systematic disabling of cookies on the Users browser prevents him from using certain services or
functionalities of the Site, this malfunction can in no way constitute damage for the member who will be able to claim any compensation as a result.


18. Liability

The Company can in no way be held responsible for the unavailability, whether temporary or permanent, of the Website and although it implements all its means to permanently ensure the service, it is possible that the be interrupted at any time.

In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.

As previously mentioned herein, the Company can in no way be held responsible for delays in delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or whose fault cannot be attributed to it.


19. Intellectual Property

The brand, the logo, and the graphic charter of this Site are trademarks registered with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution.

20. Jurisdiction clause

The law governing the CGV/CGU is French law. Any dispute that may arise between the Company and a User during the execution of the present will be the subject of an attempt to resolve amicably. Failing this, the disputes will be brought to the attention of the competent courts of common law.


21. Acceptance of the CGV/CGU

The Customer or the User expressly accepts the CGV/CGU.
The Customer declares to be aware of it and waives the right to rely on any other document, in particular its own general conditions of purchase.


The Consumer acknowledges having read the information and information provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:

  • the essential characteristics of the Product;

  • The price of the products;

  • the date or time frame on which the Company agrees to provide the Service;

  • information relating to the identity of the Company (postal, telephone and electronic contact details);

  • information relating to legal and contractual warranties and their methods of implementation;

  • the possibility of resorting to conventional mediation in the event of a dispute; information relating to the right of withdrawal (deadline, terms of exercise)

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