Support Center

At Skidori Cosmetics, customer satisfaction is our top priority. Do not hesitate to consult our list of questions.
If you cannot find the answer to your question, do not hesitate to contact us, we will be happy to answer you!

What types of payment are accepted?

Credit card payments are accepted

Which countries are delivered?

Metropolitan France and Corsica
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech/Czech Republic, Romania , Slovakia, Slovenia, Sweden, Switzerland

What are the delivery times?

Depending on the carrier chosen and the country of destination, this varies from 2 to 9 working days

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Colissimo without signature:

• 2 working days in France and Corsica

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Colissimo with signature:

• 2 working days in France and Corsica

• 3 to 9 days in Europe

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Mondial Relay in relay point:

• 3 working days France, Belgium, Luxembourg

• 5 to 6 days Spain, Netherlands, Portugal

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Mondial Relay in home delivery:

• 3 working days Germany, Belgium, Luxembourg, Netherlands

• 5 working days Spain, Portugal

• 6 working days Austria, Italy

What should I do if an error is found on my order?

If you notice an error upon receipt of your order, for example"a missing, damaged product, a product not ordered", you must, as soon as you open the package, take a photo of all the products in it and send us your detailed complaint with the order number, within 24 hours, for processing as soon as possible. time limit.

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You can contact us via the contact form, or by email, telephone, we will do our best to provide you with a quick response.

skidoricosmetics@gmail.com or at 0620059501

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We will issue you a credit note for the amount of the product concerned, valid for 6 months.

What is your return policy ?

According to article L221-28 of the Consumer Code, the Consumer has a right of withdrawal of 14 days from the date of delivery.
To exercise this right, a form must be completed and returned to us within the time limit. After this period, the right of withdrawal will not be taken into account.
The Products must be returned in their original condition, that is to say: original packaging, unopened, unsealed, unconsumed or soiled, in order to allow them to be put back on the market. Return costs remain the responsibility of the Consumer.
A refund of all costs paid, excluding return delivery costs, will be paid within 14 days of receipt of the goods and control of the perfect condition of the Products.

Are all the products Crueltyfree, Vegan?

It is essential for Skidori Cosmetics to select only brands that respect animal welfare. This is one of our main values.

All the brands selected are therefore Crueltyfree. However, not all products are necessarily Vegan (i.e. do not contain any substance of animal origin)

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It should be noted, as in the European Union for that matter, that a law prohibiting cosmetic tests on animals, both on raw materials and on finished products, came into force in 2018 in South Korea. .

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For Japanese products, the law does not require animal testing, but it does not prohibit them either, so we make sure to select only committed Japanese brands.

Do you offer samples in every order placed?

We try, whenever possible, to place a sample in each order and those within the limits of our stocks.

What is the average shelf life of the products?

Depending on the brands and the type of products, these have an average duration of 2 to 3 years, unopened.

Once the product has been consumed, you will find on the packaging a small drawing representingan open jara duration for example9M, this means 9 months after the opening date.

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Regarding fabric masks, upon opening, the application is immediate. However, as there is usually some product left inside, we invite you to use it on your neck, your hands so as not to spoil the rest of the product;)